btji FAQ

Always check that the address bar in your browser shows btji.lat. Fake sites often use similar spellings or different domains, like btj1.lat or btji-bd.com. Any small difference in the site address means it is fake. Identify the real site by the SSL certificate (the lock icon in the browser) and the familiar design. If in doubt, access the site from your bookmark.

Never. No btji employee or support agent will ever ask for your OTP, bKash PIN, Nagad PIN, or password. If anyone claims to be a btji representative and asks for this information, end the conversation immediately and report it to [email protected]. This is a clear attempt at fraud.

Use a password of at least 10 characters, mixing uppercase and lowercase letters, numbers, and symbols (such as @, #, !). Do not create a password using your date of birth or name. Use a completely separate and unique password for your btji account — do not use the same password on any other site.

btji uses SSL encryption on all data transmissions, which keeps your personal information and financial transactions protected from third parties. Payment information is not shared with any third party, and data stored on the server is always kept in an encrypted state.

Change your password immediately and email [email protected] or let us know via live chat. The support team will verify the account activity and, if necessary, temporarily lock the account to secure it. The sooner you report it, the better.

Deposits made via bKash, Nagad, Rocket, and Upay are usually added to your account within a few minutes. If it still has not been credited after a while, contact support with your transaction ID (TxID). Bank transfers may take a little longer.

btji currently has five deposit methods: bKash, Nagad, Rocket, Upay and bank transfer (including major banks such as Dutch-Bangla and Islami Bank). The minimum deposit amount for all methods is just ৳100.

After logging in to your btji account, go to the deposit section and select Nagad as the payment method. Send to the Nagad number shown and write your user ID in the reference or note field. Once the transaction is successful, your balance will be updated within a few minutes.

The minimum deposit amount for all payment methods at btji is ৳100. You can start playing slots, live casino, or cricket betting with just ৳100.

First, make sure you are entering the correct username and password. Check whether Caps Lock is on. If the problem persists, use the "Forgot Password" option to set a new password. If you still have trouble, contact us via live chat or at [email protected].

Some details cannot be changed directly for security reasons. To update personal information, email [email protected] and submit a request along with your ID document. The support team will verify and update the information.

No, you can log in to btji from any device or browser. However, when logging in from a new device, additional verification (such as an OTP) may be requested for security purposes. This is for the protection of your account.

Go to the btji Login page and fill in the registration form. Enter your name, mobile number, and a strong password. Please note that only those aged 21 or above may create an account. Only one account can be created per mobile number.

Click the "Forgot Password?" link on the login page. Enter your registered mobile number or email and you will receive a verification code. Use the code to set a new password. You can then log in normally with the new password.

If your verification is rejected, support will let you know the reason. This usually happens when the image is blurry, cropped, or an expired document was submitted. Resubmit your documents with clear, correct images. If you need help, let us know via live chat.

Yes. All documents submitted for verification are stored on encrypted servers and can only be accessed by authorized staff. They are not shared with any third party. All information is handled in accordance with btji's privacy policy.

To prevent fraud and money laundering, btji ensures that the name on your btji account and the name on your bKash, Nagad, or bank account belong to the same person. If the names do not match, the withdrawal process may be blocked, so please provide your correct name at the time of registration.

Partial verification may be sufficient for small withdrawal amounts, but full identity verification is required for larger withdrawals or to claim certain bonuses. It is also important for the security of your own account, as a verified account is much safer from unauthorized access.

Decimal odds are a multiplier. For example, if the odds are 2.50 — if you place a bet of ৳100 and win, you receive ৳100 × 2.50 = ৳250 (including your original stake). The higher the odds, the less likely the outcome but the greater the payout. If the odds are below 1.50, that team or outcome is considered more probable.

Popular cricket markets at btji include: match winner (which team will win), toss winner, total runs (under/over), type of first wicket, top run scorer, total sixes in an innings, and live betting markets. For example, you can place bets on multiple markets at the same time in a Bangladesh vs India match.

Yes. btji offers betting markets for BPL, IPL, ICC T20 World Cup, ODI series, and Test cricket — all formats of the game. Matches featuring the Bangladesh Tigers have particularly detailed markets.

If a match results in a no-result or is abandoned due to rain, the original stake is generally refunded. However, if the result is determined by the Duckworth-Lewis method, the bet is settled on the basis of that result. Please refer to the terms and conditions for the rules on specific markets.

In pre-match betting, you place your bet before the match starts and the odds are relatively stable. In live betting, you can place bets in real time while the game is in progress, and the odds change with the situation. Live betting is more exciting but requires quick decision-making.