btji's Privacy Policy — Your Information Is Safe With Us

1 Definitions & Scope

In this Policy, "btji", "we", "our" refers to the btji platform and its operating entity. "User", "you", "your" refers to any person who uses btji's website, mobile version, or related services.

"Personal information" means any information that can identify a specific individual — such as name, email address, phone number, financial transaction details, or device-related information.

This Policy applies to all btji services — whether accessed via web browser, mobile device, or any other means.

2 Information We Collect

btji collects information in various ways. The types of information collected are described below:

2.1 Information You Provide Directly

Information you provide when creating an account or using our services:

• Full name and date of birth (for age verification)
• Email address and phone number
• Mailing address and national identity document details (for identity verification)
• Payment information (bKash, Nagad, Rocket, Upay, or bank account number)
• Contact information provided in support chat

2.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device identifier information
• Browser type, operating system, and screen resolution
• Page visit history, session duration, and click patterns
• Information from cookies and similar tracking technologies

2.3 Information Received from Third Parties

For identity verification or fraud prevention, btji may collect limited information from trusted third parties. This information is used only for the necessary purposes.

3 Purposes of Using Information

btji uses the collected information for the following purposes:

• To create, verify, and manage accounts
• To process deposits and withdrawals
• To manage bonuses, promotions, and VIP rewards
• To provide customer service and support
• To detect and prevent fraud, money laundering, and other illegal activities
• To improve platform security and performance
• To comply with applicable laws and regulations
• To personalize the user experience
• To ensure age verification and responsible gaming

btji never sells your personal information to third parties.

4 Disclosure & Sharing of Information

btji may share information on a limited basis with third parties in specific circumstances:

4.1 Service Providers

Necessary information may be shared with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), identity verification, and technical support. They may only use this information in accordance with btji's instructions.

4.2 Legal Obligations

Information may be disclosed where required to comply with a court order, government directive, or applicable law.

4.3 Business Restructuring

In the event of a company merger, acquisition, or sale of assets, user information may be transferred. In such cases, we will make reasonable efforts to notify you in advance.

5 Cookie Policy

btji uses cookies and similar technologies that are stored in your browser. These are used for the following purposes:

• Essential Cookies: To maintain login sessions and ensure core platform functionality
• Functional Cookies: To remember your preferences and language settings
• Analytics Cookies: To understand traffic patterns and improve services
• Security Cookies: To detect fraud and keep accounts secure

You can disable cookies by changing your browser settings, though this may limit some platform functionality.

6 Data Protection & Security

btji gives the highest priority to protecting your personal information. We take the following security measures:

• All data transmissions are secured with SSL encryption technology
• Financial information is stored in encrypted form
• Access controls — only authorized staff can access information on a need-to-know basis
• Regular security audits and testing are conducted
• Automated monitoring systems remain active to detect suspicious activity

However, no method of data transmission over the internet is 100% secure. We make every effort to protect your information, but cannot guarantee absolute security.

7 Data Retention Period

btji retains your personal information for as long as it is needed to provide services, fulfill legal obligations, or serve legitimate business purposes.

Even after an account is closed or deactivated, some information may be retained for a defined period for the following reasons:

• To resolve legal disputes and defend claims
• To meet regulatory requirements
• To comply with anti-money laundering regulations
• To prevent fraud or other illegal activities

Once the defined retention period ends, personal information is securely deleted or anonymized.

8 User Rights

btji provides users with the following rights regarding their personal information:

8.1 Right to Access Information

You may request a copy of the personal information we hold about you. Fulfilling this request may take a reasonable amount of time.

8.2 Right to Correct Information

If any of your information is incomplete or incorrect, you may contact us to have it corrected.

8.3 Right to Delete Information

In certain circumstances, you may request the deletion of your personal information. However, some information may need to be retained due to legal obligations.

8.4 Right to Object to Processing

You may object to certain types of data processing. Please note that some data processing is essential to providing the service.

To exercise any of the above rights, contact us at [email protected].

9 Protection of Minors

btji services are intended only for individuals aged 21 or above. We do not knowingly collect personal information from minors.

If we become aware that a minor has created an account, that account will be closed immediately and the related information will be deleted. If you believe a minor is using our platform, please notify us at [email protected].

10 International Data Transfers

btji uses global technology infrastructure, so in some cases your information may be processed outside Bangladesh. In such cases, we ensure that high standards of data protection are maintained and appropriate contractual safeguards are applied.

11 Third-Party Links & Services

The btji platform may contain links to third-party payment gateways or services. These external services have their own privacy policies and are outside btji's control. It is recommended that you read their policies before using third-party services.

12 Changes to This Policy

btji may update this Privacy Policy from time to time. For significant changes, we will post a notice on the platform or notify you via your registered email.

A change in the "Last Updated" date at the top of the Policy is evidence of an update. Continued use of btji after any changes will be considered acceptance of the new policy.

13 Contact & Complaints

If you have any questions, requests, or complaints about this Privacy Policy, please contact us:

• Live Chat: Active 24/7, support available in Bengali and English
• Email: [email protected]

We will review your request as promptly as possible and take the necessary action.